NDD Tech Case and Digital Transformation in Rewards Management

📍 Scenario Before Implementation

The recognition program already existed, but the employee experience was hampered by the delay due to the manual process in delivering the physical vouchers at the company's headquarters, even though the employee was in the home office.

⚠️ The manual process generated frustration and demotivation, reducing the positive impact of the platform. The logistics of distributing the physical vouchers required extra effort from the management team.
⚠️

🚀 Implemented Solution

To optimize the program and improve the employee experience, we implemented:

✅ Digital vouchers with QR Code – Instant redemptions at local suppliers imported vouchers.
✅ Integration with partners – Automatic sending of vouchers purchased from the direct partner or third parties, eliminating manual processes.
✅ Intuitive interface – Employees can track and redeem their prizes in an agile and transparent way.

📊 Results Obtained

🔥 Reduced the time to deliver rewards from 2 days to minutes.
📈 Increased number of redemptions due to ease of use.
😊 Improved employee satisfaction, reflected in higher redemption of local paperless rewards and waiting time.
🔄 Reduction of the operational burden of the management team, allowing focus on strategic improvements.

💬 Testimonial

"Before, the employee had to wait or travel to the company, even on home office days, to receive his reward. This broke the experience of recognition and the experience of reward a little. Now, with digital vouchers via QR Code, the process is accelerated and almost instantaneous. This greatly improved the engagement and appreciation of the program in the company."

– Daniel Borba de Souza, 4Merit NDD Tech Committee.